WEM All in One Mobile Release 2.1.10
Release date: 2023-11-18
New Features
- - Call history: Added Voice Quality indicator for each call participant
- - Updated call flow section with visual voice quality indicators
- - Call quality is classified in 5 levels (excellent, good, medium, low, poor)
- - The call flow depicts the call quality through the corresponding colored icon for each call participant
- - Enhanced mobile connectivity over websockets
- - Automatically recover connection after internet connection is restored
- - Automatically reconnect and change channelId in case of an error
- - Enhancement of ping mechanism to maintain websocket connectivity
- - Enhanced Backend Services to ensure faster firebase notifications are pushed to mobile devices
Feature Corrections & Fixes
WEM Manager: The following feature fixes are included in this release
- - WebRTC phone:
- - Enhanced dynamic topic subscription management
- - Optimized API usage
- - Improved exception handling
WEM Agent: The following feature fixes are included in this release
- - WebRTC phone:
- - Enhanced dynamic topic subscription management
- - Optimized API usage
- - Improved exception handling
Known limitations
- - Support for remote mobile agents is under development
- - Operational console alerts are under development pending final release of Genesys Cloud API (currently in preview)
- - Web and social messaging not supported yet
- - Video is not supported yet
WEM All in One Mobile Release 2.1.5
Release date: 2023-11-06
New Features
- - Added option to control user recording on the app web portal
- - user recording can be enabled/disabled by profile as Genesys doesn't provide a specific permission for this feature
- - Enhanced forward calls feature
- - Added chevron on user's picture to easily detect call forwarding when enabled
Feature Corrections & Fixes
WEM Manager: The following feature fixes are included in this release
- - Documents:
- - Updated audit API to replace deprecated one
- - WebRTC phone:
- - Updated wrap up workflow to better handle conversations pending wrap up completion
- - Added user recording control to enabled/disable it based on profile configuration
- - Fix call forwarding algorithm
- - Wrap up notes are now retrieved in case updated during the conversation
WEM Agent: The following feature fixes are included in this release
- - Documents:
- - Updated audit API to replace deprecated one
- - WebRTC phone:
- - Updated wrap up workflow to better handle conversations pending wrap up completion
- - Added user recording control to enabled/disable it based on profile configuration
- - Fix call forwarding algorithm
- - Wrap up notes are now retrieved in case updated during the conversation
Known limitations
- - Support for remote mobile agents is under development
- - Operational console alerts are under development pending final release of Genesys Cloud API (currently in preview)
- - Web and social messaging not supported yet
- - Video is not supported yet
WEM All in One Mobile Release 2.1.0
Release date: 2023-10-20
New Features
- - Added conference feature
- - Added a screen to selected users and/or recent participants
- - A badge is displayed with conference participants when participant screen is minimized
- - Implemented mute, hold and remove conference participant actions
- - Added forward calls feature
Feature Corrections & Fixes
WEM Manager: The following feature fixes are included in this release
- - Metric board:
- - Updated survey query to be in logged in user timezone instead of UTC
- - WebRTC phone:
- - Updated alert screen workflow when ACW is set to agent requested
- - Not responding notification was sometimes received with a delay. For such cases an additional check of user routing status in Genesys Cloud
WEM Agent: The following feature fixes are included in this release
- - Metric board:
- - Updated survey query to be in logged in user timezone instead of UTC
- - WebRTC phone:
- - Updated alert screen workflow when ACW is set to agent requested
- - Not responding notification was sometimes received with a delay. For such cases an additional check of user routing status in Genesys Cloud
Known limitations
- - Support for remote mobile agents is under development
- - Operational console alerts are under development pending final release of Genesys Cloud API (currently in preview)
- - Web and social messaging not supported yet
- - Video is not supported by Genesys Cloud yet
WEM All in One Mobile Release 2.0.1
Release date: 2023-10-10
New Features
- - Updated webRTC phone for Communicate users
- - Added support for integrating mobile phone contacts for all webRTC phone users
- - Added rename and delete recordings features for multiple recording segments for communicate user calls
- - Enhanced contact history by displaying various chevron icons indicating flagged call, missed call or scheduled callback for the conversation
- - Added firebase notification for token expiration to prompt users with confirmation of session extension and prevent auto-logout
- - Moved app version checked to login screen to automatically prompt users for app upgrade when available
Feature Corrections & Fixes
WEM Manager: The following feature fixes are included in this release
- - Optimized API calls for Estimated Waiting Time in WebRTC phone contact and transfer, consult screens
- - Enhanced firebase notifications to detect call end if answered on another device
WEM Agent: The following feature fixes are included in this release
- - Optimized API calls for Estimated Waiting Time in WebRTC phone contact and transfer, consult screens
- - Enhanced firebase notifications to detect call end if answered on another device
Known limitations
- - Conference is not available as Genesys API is still in beta
- - Support for remote mobile agents is under development
- - Operational console alerts are under development pending final release of Genesys Cloud API (currently in preview)
- - Web and social messaging not supported yet
- - Video is not supported by Genesys Cloud yet
WEM All in One Mobile Release 2.0.0
Release date: 2023-09-01
New Features
- - Added webRTC feature
- - Support for Inbound, Outbound calls as well as callbacks.
- - Voicemail and Contact history
- - Support for multiple interactions
Feature Corrections & Fixes
WEM Manager: The following feature fixes are included in this release
- - Planning group forecast chart display corrections
- - Score card modal screen to load historical data is only automatically closed when data for all users is retrieved.
- - Schedule activities were incorrectly displayed after updating time zone
- - Explanation requests were not automatically updated when approved or denied
WEM Agent: The following feature fixes are included in this release
- - Schedule activities were incorrectly displayed after updating time zone
- - Explanation requests were not automatically updated when approved or denied
Known limitations
- - Conference is not available as Genesys API is still in beta
- - Web and social messaging not supported yet
- - Video is not supported by Genesys Cloud yet